Internet Company Issues

Internet businesses and internet service providers are not regulated by any state government agency in California; therefore, we recommend you contact the California Department of Justice, Office of the Attorney General (AG) to report your complaint. The AG's office establishes and operates projects and programs to protect consumers from fraudulent, unfair, and illegal activities that victimize consumers. The AG works to protect consumers through the Consumer Law Section of the California Department of Justice and responds to consumer complaints through the Public Inquiry Unit. The Consumer Law Section prosecutes scam artists and fights deceptive trade practices. For more information or to file a complaint, please contact the AG's office directly at the following:

Office of the Attorney General – Public Inquiry Unit
Post Office Box 944255
Sacramento, CA 94244-2550
Toll Free (CA only): (800) 952-5225
Telephone: (916) 322-3360
Fax: (916) 323-5341

You may use the following link to the California AG's office to file a complaint: http://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Also, we recommend you contact the Internet Crime Complaint Center (IC3). IC3 is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). IC3's mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding the rapidly expanding arena of cyber-crime. The IC3 gives the victims of cyber-crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations. For law enforcement and regulatory agencies at the federal, state, local and international level, IC3 provides a central referral mechanism for complaints involving internet related crimes.

IC3 accepts online internet crime complaints either from the person who believes they were defrauded or from a third party to the complainant. They can best process complaints if they receive accurate and complete information from consumers by filing specific information at their Web site: www.ic3.gov/default.aspx.

In addition, we recommend you contact the Better Business Bureau (BBB) where the business is located for assistance. The BBB is a voluntary, nonprofit service organization supported by businesses that stress compliance with ethical standards of marketplace conduct. They offer a variety of consumer services including information about a business, particularly whether or not there are unanswered or unsettled complaints. When assisting consumers, the BBB will work directly with the business owner or manager to seek a mutually acceptable solution. The BBB will arbitrate consumer business disputes informally and privately if the consumer and business cannot resolve an issue. For more information and assistance, please visit the BBB web site.