Consumer Complaint Disclosure

The Department of Consumer Affairs' Recommended Minimum Standards for Consumer Complaint Disclosure were adopted following a series of public hearings throughout the state. Those hearings drew extensive interest from consumer groups, professional associations, the press, law enforcement and regulatory agencies. The input received was enormously insightful and helped shape the final standards.

The Department's regulatory Bureaus have been directed to implement these procedures and the Department's regulatory Boards have been asked to consider adopting policies consistent with the that of the Department.

The Recommended Minimum Standards for Consumer Complaint Disclosure can be viewed at http://www.dca.ca.gov/disclosure/rec_standards.