Quick Hits
Related Links
ARBITRATIONCERTIFICATION
PROGRAM
1625 North Market Blvd, N112
Sacramento, CA 95834
(800) 952-5210
(916) 574-7350
Fax (916) 574-8638
email: acp@dca.ca.gov
Referral List
Where to find help if you have vehicle problems?
| Problem/Service Needed | Organization to Contact |
|---|---|
| Information on CA Lemon Law and Arbitration | Department of Consumer Affairs, Arbitration Certification Program, 1625 North Market Street,Suite N112,Sacramento, CA 95814 ,(916) 574-7350 or (800) 952-5210. www.dca.ca.gov/acp |
| Manufacturer's or dealer's failure to honor the warranty, extended warranty, or service contract | Manufacturer or dealer, by certified mail (check the owner's manual for manufacturer's address)
Local Department of Motor Vehicles (DMV), Bureau of Investigations - check the white pages of your local phone book www.dmv.ca.gov New Motor Vehicle Board, 1507 21st Street, Suite 330 Sacramento, 95811 (916) 445-1888 www.nmvb.ca.gov Local county consumer affairs office (check the white pages of your telephone book) Los Angeles County Department of Consumer Affairs, 500 W. Temple Street, Rm. B-96, Los Angeles, CA 90012, (213) 974-1452 http://consumer-affairs.co.la.ca.us |
| Dissatisfaction with repairs or dispute over repair invoice | Department of Consumer Affairs, Bureau of Automotive Repair (800) 952-5210.www.smogcheck.ca.gov |
| Fraud or other questionable conduct on motorcycles, new motor homes, and sales disputes. | New Motor Vehicle Board (see above) www.nmvb.ca.gov
DMV Bureau of Investigations (see above) www.dmv.ca.gov Local District Attorney's Office Office of the Attorney General, Public Inquiry Unit, 1515 K Street, Sacramento, CA 95814, (916) 322-3360 or (800) 952-5225. www.caag.state.ca.us |
| Register a safety complaint or obtain recall information | National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington, DC 20590 - Auto Safety Hotline (800) 424-9393 www.nhtsa.dot.gov Center for Auto Safety, 2001 S Street, NW, Suite 410, Washington, DC 20009 (202) 328-7700 www.autosafety.org |
| California lawyer who specializes in Lemon Law and warranty disputes | Check your local yellow pages at the beginning of the "attorneys" listing for lawyer referral services or call the State BAR Association at (415) 538-2000 to obtain the certified lawyer referral service nearest you.www.calbar.ca.gov |
| Other Lemon Law information | Consumers for Auto Reliability and Safety (CARS), 1303 J Street, Suite 270, Sacramento, CA 95814 (530) 759-9440www.carconsumers.com International Association of Lemon Law Administrators (IALLA) www.TheLemonLaw.org |
| Service contracts | Department of Insurance, 770 L Street, Sacramento, CA 95814 (800) 927-4357. www.insurance.ca.gov |
| If you are not sure where to file your complaint, check the Complaint Referral Table contents to determine which agency or agencies have jurisdiction over the area in which you wish to lodge a complaint | Department of Consumer Affairs Complaint referral table http://www.dca.ca.gov/consumer/links.shtml |
If you have difficulty accessing any material on this site because of a disability, please contact us in writing or via telephone and we will work with you to make the information available. You can direct your request to Jose Escobar, 1625 North Market Blvd., Sacramento, CA 95834, 916-574-7350, or acp@dca.ca.gov.
