State-Certified Arbitration Programs

Find your make of vehicle in the list below, and then contact the related state-certified arbitration program. They will walk you through the process:

California Dispute Settlement Program (CDSP) - (888)300-6237. Click here to apply ---> CDSP

• Toyota (Scion) and Porsche

Consumer Arbitration Program - Recreational Vehicles (CAP-RV)- (800) 279-5343 . Click here to apply ---> CAP-RV

• Airstream Inc., Coachmen (includes Georgie Boy), Country Coach, Damon Corporation, Four Winds International Corp., Monaco (Includes Beaver Motor Coaches, Holiday Rambler, R-Vision, Inc., Royale Coaches by Monaco, and Safari Motor Coaches ), and Winnebago,( Includes all models except for those on a Ford or GM chassis and Towables. Please contact ACP for more information.)

Better Business Bureau Auto Line (BBB Auto Line) - (800) 955-5100 . Click here to apply ---> BBB Auto Line

• AM General, Bentley, BMW (Includes Mini Cooper), General Motors (Includes Buick, Cadillac, Chevrolet, Geo, GMC, H2, Oldsmobile, Pontiac, Saab, & Saturn), Ford (Includes Lincoln, Mercury, & RV Chassis) , Honda/Acura, Hyundai, Isuzu, Nissan/Infiniti, Land Rover, Lotus Cars, Mazda, Volkswagen/Audi, , and Workhorse Custom Chassis.

What if there's no certified arbitration program for my type of vehicle?

Then you are free to pursue your Lemon Law rights in court. You may also wish to try mediation through the New Motor Vehicle Board. They may be reached at: (916) 445-1888 or www.nmvb.ca.gov.

For more information please download our "Lemon Aid for Consumers" publication.