Local Mediation Programs

Mediation programs provide an alternative method of resolving complaints without having to go to court. Through the mediation process, the individuals involved in a dispute work out their own solutions with the help of a mediator. The mediator does not enforce a decision on the individuals, but helps guide them in reaching a solution. Since the individuals involved in the dispute play active roles in resolving the program, they usually are comfortable and supportive of the solution.

Successful mediations often result in written agreements that are signed by both individuals in a dispute. If the parties do not reach a mutually agreeable solution, either or both of the parties may still file a court action.

Mediation procedures are voluntary, and usually take place in one or more sessions. Mediators usually are either trained, volunteer nonlawyers who reside in the community, or are paid individuals with backgrounds in law, psychology, or counseling. The mediator's role is to work with both parties in a dispute to identify the issues, reduce misunderstandings, clarify priorities, vent emotions, find points of agreement, explore new areas of compromise, and negotiate an agreement.

For more information about programs in your area, contact a local consumer agency or small claims court advisor. Local mediation programs available in California are listed below.

Department of Consumer Affairs
Gary Duke, Senior Staff Counsel
Legal Affairs Division
Department of Consumer Affairs
1625 North Market Blvd., Suite S 309
Sacramento, CA 95834
TEL: (916) 574-8220
FAX: (916) 574-8623

ALAMEDA

Alameda County, County Administrator's Office
County Coordinator: Theresa Rude
1221 Oak Street, Suite 555
Oakland, CA 94612
TEL: (510) 272-3879
FAX: (510) 272-3784

Programs

Center for Community Dispute Settlement
Diane Jeronimo, Executive Director
291 McLeod Street
Livermore, CA 94550
TEL: (925) 373-1035
FAX: (925) 454-9205
EMAIL: ccdsmediation@cs.com

SEEDS Community Resolution Center
Shar Etebar, Executive Director
1968 San Pablo Ave.
Berkeley, CA 94702
TEL: (510) 548-2377

Community Violence Prevention Program
Catholic Charities of the East Bay
Solomon Belette, Executive Director
433 Jefferson Street
Oakland, CA 94607
TEL: (510) 768-3100
FAX: (510) 451-6998

BUTTE

Butte County Public Law Library
County Coordinator: John Zorbas
Library Director
One Court Street
Oroville, CA 95965
TEL: (530) 538-7122
FAX: (530) 538-6827

Programs

Small Claims Court Dispute Resolution Program
Self Help Assistance and Referral Program (SHARP)
Tara Flanagan
1675 Montgomery Street
Oroville, CA 95965
TEL: (530) 532-7015

CONTRA COSTA

Administration Office
Senior Deputy County Administrator
Contra Costa County
651 Pine Street, 10th Floor
Martinez, CA 94553
Tel: (925) 335-1080
Fax: (925) 646-1353

Programs

The Center for Human Development
Elaine Prendergast, Project Director
391 Taylor Boulevard, Suite 120
Pleasant Hill, CA 94523
TEL: (925) 687-8844
FAX: (925) 687-6903

The Congress of Neutrals
1300 Civic Drive, Suite 102
Walnut Creek, CA 94596
TEL: (925) 937-3008
FAX: (926) 937-0165

EL DORADO

Laureen Lee Shuttleworth, ADR Administrator
El Dorado County Superior Court
3321 Cameron Park Drive
Cameron Park, CA 95682
TEL: (530) 621-7629

FRESNO

County DRPA Coordinator: Tamara Beard, Executive Officer
ADR Administrator: Mari Henson
Fresno County Superior Court
1100 Van Ness Avenue
Fresno, CA 93724
TEL: (559) 457-1908

Programs

Better Business Bureau (BBB) Mediation Services
Mollie Ailene, Director
4201 West Shaw Avenue, Suite 106
Fresno, CA 93722
TEL: (559) 256-6300
TOLL FREE: (800) 675-8118
FAX: (559) 256-6318

Fresno Pacific University
Center for Peacemaking and Conflict Studies
Duane Ruth-Heffelbower, Director
1717 South Chestnut Avenue
Fresno, CA 93702
TEL: (559) 453-3418
TOLL FREE: (800) 909-8677
Email: mediate@fresno.edu

San Joaquin College of Law,
Regional Family Law and Mediation Center
Gregory Gillett, Director
901 Fifth Street
Clovis, CA 93612
TEL: (559) 323-2100
FAX: (559) 323-5566

HUMBOLDT

Program

Humboldt Mediation Services
517 Third Street, Suite 3
Eureka, CA 95501
TEL: (707) 445-2505
EMAIL: humboldtmediation@reninet.com

INYO

County Coordinator: Charles Broten
Inyo Mono Area Agency on Aging
P.O. Box 1799
Bishop, CA 93515
TEL: (760) 873-6364
FAX: (760) 873-5103
TOLL FREE (877) 462-2298
imaaa@qnet.com

KERN

Kelly A. Lazerson
Legal Research Attorney/ADR Administrator
Kern County Superior Court
1415 Truxtun Ave
Bakersfield, CA 93301
661.868.4940

Program

BBB Mediation Services
Liz Gonzales-Garvin, Director
1601 H Street
Bakersfield, CA 93301
(661) 616-5252 or (800) 675-8118 Ext 300

LAKE

Catherine D. Ward, J.D.
Civil Mediation Program Coordinator, Lake Superior Court
255 N. Forbes
Lakeport CA 95453
(707) 495-1709

Programs

Lake County Dispute Resolution Services, Inc.
Barbara Johnson, Executive Director
PO Box 1173
Lakeport, CA 95453
(707) 263-6800
lcdrs.org@gmail.com

LOS ANGELES

County Coordinator: Nusun Muhammad
Elena Halpert - Schilt, Chief
County of Los Angeles Human Relations Commission/ Dispute Resolution Program
3175 West 6th Street, Room 406
Los Angeles, CA 90020-1798
TEL: (213) 738-2621
FAX: (213) 386-3995

Programs

Asian Pacific American Dispute Resolution Center
Charles Chang, Executive Director
1145 Wilshire Boulevard, Suite 100
Los Angeles, CA 90017
TEL: (213) 250-8190
FAX: (213) 250-8195

California Academy of Mediation Professionals
Mariam Zadeh, Director
16501 Ventura Blvd., Suite 606
Encino, CA 91436
TEL: (818) 377-7250
FAX: (818) 784-1836

California Lawyers for the Arts
Arts Arbitration and Mediation Services
Jacqueline Domac, Associate Director or
Alma Robinson (SF), Executive Director
1641 18th Street
Santa Monica, CA 90404
TEL: (310) 998-5590
FAX: (310) 998-5594
EMAIL: CLASoCalAAMS@aol.com

Center for Conflict Resolution
Chris Welch, Director
Executive Director, Timothy Pownall
7806 Reseda Blvd.
Reseda, CA 91355
TEL: (818) 705-1090 or
(800) 572-9017

Centinela Youth Services, City of Hawthorne
Mrs. Cyd Spikes, OPS Mgr., Jan Vogel, Executive Director,
11539 Hawthorne Blvd., 5th Floor
Hawthorne, CA 90250
TEL: (310) 970-7702
FAX: (310) 675-2300

City of Norwalk, Dispute Resolution Program
Erika Guzman, Program Coordinator or
Veronica Garcia, Supervisor
11929 Alondra Blvd.
Norwalk, CA 90650
TEL: (562) 929-5603
FAX: (562) 929-5515

Inland Valleys Justice Center, Inc.
Kym Adams, Executive Director, Antoinette Brown, Assistant
415 W. foothill Blvd., #121
Claremont, CA 91711
FAX: (909) 621-7479

Korean American Coalition, 4.29 Center
Grace Yoo, Executive Director or
Brian Ryoo, Director of DRP
3727 W. 6th St., Suite 515
TEL: (213) 383-4290

Office of the Los Angeles City Attorney
Dispute Resolution Program
312 South Hill Street, 2nd Floor
Los Angeles, CA 90013
(213) 485-8324
Fax (213) 485-8565

MARIN

County Coordinator: Brian Rockwell
3501 Civic Center Drive, Room 325
San Rafael, CA 94903
TEL: (415) 499-6406
FAX: (415) 473-4117

Programs

Marin County Mediation Services
Barbara Kob, Manager
30 N. San Pedro Rd., Suite 170
San Rafael, CA 94903
TEL: (415) 499-7454
FAX: (415) 499-3673

Fair Housing of Marin
Nancy Kenyon, Executive Director
615 B Street
San Rafael, CA 94901-3884
TEL: (415) 457-5025
FAX: (415) 457-6382

Northern California Mediation Center
Nancy J. Foster, Executive Director
175 North Redwood Drive, Suite 295
San Rafael, CA 94903
TEL: (415) 461-6392
FAX: (415) 461-7492

MENDOCINO

County Coordinator: Benjamin D. Stough
Court Executive Officer
Mendocino County Superior Courts
Room 303
Ukiah, CA 95482
TEL: (707) 463-4693
FAX: (707) 468-3459

Program

Mendocino Dispute Resolution Services
Michael Kisslinger, Director
200 South School Street
P.O. Box 205
Ukiah, CA 95482
TEL: (707) 462-7265
FAX: (707) 462-2088

MONO

County Coordinator: John Wohlmuth
Mono County Administration Office
P.O. Box 696
Bridgeport, CA 93517
TEL: (760) 932-5228
FAX: (760) 932-7145

MONTEREY

County Coordinator: Elliott C. Robinson, Director
Department of Social & Employment Services
1000 South Main Street, Suite 209 A
Salinas, CA 93901
Contact Person: Margarita Zarraga
TEL: (831) 755-8492

Program

Conflict Resolution & Mediation Center of Monterey County
Dorene L. Matthews, Executive Director
1900 Garden Road, Suite 240
Monterey, CA 93940
TEL: (831) 649-6219; (408) 424-4694
FAX: (831) 372-7909

NEVADA

County Coordinator: Cathy Cross
Administrative Analyst III
County Administrator's Office
950 Maidu Avenue
Nevada City, CA 95959-6100
TEL: (530) 265-7040
FAX: (530) 265-1234

Program

Conflict Resolution Services of Nevada County
Liz Mantle, MFT, Executive Director
308 Main Street
Nevada City, CA 95959

ORANGE

Orange County Workforce Investment Board
Andrew Munoz, Community Investment Division Administrator
OC Community Services/Community Investment Division
1300 S. Grand Avenue, Building B, 3rd Floor
Santa Ana, CA 92705
TEL: (714) 480-6423
FAX: (714) 834-7132
ocwib@occr.ocgov.com

Programs

Dispute Resolution Services
Jennifer Reed Artim, Supervisor
Community Service Programs, Inc.
1221 E. Dyer Road, Suite 120
Santa Ana, CA 92705
TEL: (949) 250-4058
FAX: (714) 312-5490

Dispute Resolution Services
Alfonso Clarke
Orange County Human Relations Council
1300 S Grand Avenue, Building B
Santa Ana, CA 92705
TEL: (714) 834-7198
FAX: (714) 567-7474

PLACER

Dorothy Cox
Senior Management Analyst
Office of the County Executive Officer
175 Fulweiler Avenue
Auburn, CA 95603
TEL: (530) 886-4680

Program

Placer County Dispute Resolution Service (PDRD)
Bekki Riggan, Program Administrator
175 Fulweiler
Auburn, CA 96603
TEL: (530)-645-9260
FAX: (530) 645-9260
cds@vfr.net

RIVERSIDE

County Coordinator: Elizabeth J. Olson
Senior Management Analyst
Riverside County Executive Office
4080 Lemon Street, Fourth Floor
Attn: Alternate Dispute Resolution Program
Riverside, CA 92501
TEL: (951) 955-1125
FAX: (951) 955-1105

Programs

Dispute Resolution Center
Dana Lofton, Program Manager
Community Action Partnership of Riverside County
2038 Iowa Avenue, Suite B102
Riverside, CA 92507
TEL: (951) 955-4903
FAX: (951) 955-6506

SACRAMENTO

County Coordinator: Sharon Dwight
Sr. Administrative Analyst
Countywide Services Agency
700 H Street, Suite 7650
Sacramento, CA 95814
TEL: (916) 874-5229
FAX: (916) 874-588

Programs

Center for Youth Citizenship
Joseph P. Maloney, Executive Director
10170 Missile Way
Mather, CA 95655
TEL: (916) 228-2322
FAX: (916) 228-2493

Arts, Arbitration & Mediation Services
California Lawyers for the Arts (CLA)
Ellen Taylor, Program Coordinator
1418 20th Street, Suite 201
Sacramento, CA 95811
TEL: (916) 442-6210
FAX: (916) 442-6281

Human Rights Fair Housing Commission (HR/FHC)
Barbara Lehman, Executive Director
1112 I Street, Suite 250
Sacramento, CA 95814
TEL: (916) 444-6903
FAX: (916) 444-6630

Senior Legal Hotline
Legal Services of Northern California
Gary F. Smith, Executive Director
517 12th Street
Sacramento, CA 95814
TEL: (916) 551-2150
FAX: (916) 551-2195

SAN BERNARDINO

County Coordinator: Sharon Prentiss
303 W. Third St.
San Bernardino, CA 92415-0302
TEL: (909) 708-8745
FAX: (909) 708-8754

Programs

Inland Fair Housing and Mediation Board
Program Director: Lynne Anderson, Executive Director
City Center Building
10681 Foothill Boulevard, Suite 101
Rancho Cucamonga, CA 91730
TEL: (909) 984-2254
TOLL FREE (800) 321-0911
FAX: (909) 460-0274

Inland Valleys Justice Center
Program Director: Kym Adams, Executive Director
1710A Plum Lane
Redlands, CA 92374
TEL: (909) 798-7117
E-FAX: (877) 839-1926
EMAIL: info@ivjc.org

SAN DIEGO

Juana Dueñas, CAP Program Manager
Health and Human Services Agency
Community Action Partnership
1255 Imperial Avenue, Suite 446
San Diego, CA 92101
PHONE: (619) 338-2002
FAX: (619) 338-2778
EMAIL: Juana.Duenas@www.sandiegocounty.gov
http://www.sandiegocounty.gov/hhsa/programs/sd/community_action_partnership/

Programs

National Conflict Resolution Center
Steven P. Dinkin, President
625 Broadway Street, Suite 1221
San Diego, CA 92101-5419
TEL: (619) 238-2400
FAX: (619) 238-8041

North County Lifeline
Karen Thompson, Dispute Resolution Project Director
200 Michigan Avenue
Vista, CA 92084
TEL: (760) 726-4900
FAX: (760) 631-0778

SAN FRANCISCO

County Coodinator: Maximilian Rocha, LCSW | DEPUTY DIRECTOR
Department of Children, Youth & Their Families
1390 Market Street, Suite 900
San Francisco, CA 94102
DIRECT (415) 934-4841
MAIN (415)554-8990
FAX: (415) 554-8965
dcyf.org

Programs

California Community Dispute Services
Charles Boneck, Program Director
Thom Bateman, Chairman
502 7th Street
San Francisco, CA 94103
TEL: (415) 865-2520
FAX: (415) 865-2538

Community Boards
Darlene Weide, Executive Director
3130 24th Street
San Francisco, CA 94110
TEL: (415) 920 -3820
FAX: (415) 626-0595

SAN JOAQUIN

County Coordinator: Diana Landmann, Court Manager
Superior Court
San Joaquin County
222 E. Weber, Room 303
Stockton, CA 95202
TEL: (209) 468-8121
FAX: (209) 468-8373

Program

Mediation Center of San Joaquin County
Ken Davis, Interim Executive Director
829 Rose Marie Lane, Suite D
Stockton, CA 95207
TEL: (209) 474-8794
FAX: (209) 473-6464
mediators@mediatorsrus.org

SAN LUIS OBISPO

Michelle Frazier, Court Fiscal Officer
San Luis Obispo Courts
County Government Center
San Luis Obispo, CA 93408
TEL: (805) 781-5417
FAX: (805) 781-1295

Program

Creative Mediation
Jesse Sostrin, CEO
285 South Street, Suite P
San Luis Obispo, CA 93401
TEL: (805) 549-0442
FAX: (805) 549-0654
info@creativemediation.net

SAN MATEO

County Coordinator: John Fitton
Superior Court of California
County of San Mateo
400 County Center
Redwood City, CA 94063-1655
TEL: (650) 363-1631
FAX: (650) 363-4698

Sheila Purcell
ADR Director
Multi-option ADR Project
400 County Center, Courtroom 2f
Redwood City, CA 94063
TEL: (650) 363-4148

Programs

Peninsula Conflict Resolution Center
Patricia Brown, Executive Director
1660 S. Amphlett Boulevard, Suite 219
San Mateo, CA 94402
TEL: (650) 513-0330 Ext. 305
FAX: (650) 513-0335

SANTA BARBARA

County Coordinator: Gary Blair
Executive Officer
Santa Barbara County Superior Court
1100 Anacapa Street
Santa Barbara, CA 93101
TEL: (805) 882-4550
FAX: (805) 882-4537
Contact: Vance Saukko

Program

Conflict Solutions Center of Santa Barbara
Rob Burrs, Executive Director
1528 Chapala Street, Suite 205
Santa Barbara, CA 93101
TEL: (805) 349-8943
FAX: (805) 349-8963

SANTA CLARA

George P. Doorley
ADR Coordinator
70 West Hedding
West Wing, Fifth Floor
San Jose, CA 95110
Contact: Denise Mitri
TEL: (408) 792-2784
FAX: (408) 287-5076

Programs

County of Santa Clara
Dispute Resolution Program
Dolores Morales, Coordinator
1880 Pruneridge Avenue
Santa Clara, CA 95050
Court Dispute TEL: (408) 792-2319
Community Dispute TEL: (408) 792-2327
FAX: (408) 297-2463

Project Sentinel - Sunnyvale Office
Martin Eichner, Director of Dispute Resolution Programs
298 S. Sunnyvale Avenue, Suite 209
Sunnyvale, CA 94086
TEL: (408) 720-9888
FAX: (408) 720-0810
EMAIL: mediate4us@housing.org

Project Sentinel - Gilroy Office
Jennifer Ortiz, Local Office Coordinator
7800 Arroyo Circle Bldg A
Gilroy, CA 95020
TEL: (408) 842-7740
FAX: (408) 842-8054
EMAIL: jortiz@housing.org

Court-Based Alternative Dispute Resolution
Elizabeth Strickland, ADR Administrator
Superior Court of California, County of Santa Clara
191 North First Street
San Jose, CA 95113
TEL: (408) 882-2530
FAX: (408) 882-2595

SANTA CRUZ

County Coordinator: Alex Calvo
Executive Officer
Superior Court of California, County of Santa Cruz
701 Ocean Street, Room 110
Santa Cruz, CA 95060
TEL: (831) 454-2380
FAX: (831) 454-3297

Programs

Conflict Resolution Center of Santa Cruz County
(Pre-filing and Small Claims Mediation Programs)
Nancy Heishman, Program Director
PO Box 187
Soquel, CA 95073
TEL: (831) 475-6117
info@crcsantacruz.org

SOLANO

Terry Quadros
Senior Management Analyst
Executive Office
Superior Court of California, County of Solano
600 Union Avenue
Fairfield, CA. 94533
TEL: (707) 207-7482
FAX: (707) 426-1631

Program

Dispute Resolution Service - Solano County Bar Association (Small Claims)
Julie Hilt, Executive Director
744 Empire Street, Suite 201
Fairfield, CA 94533
TEL: (707) 422-5087
FAX: (707) 422-3860

SONOMA

County Coordinator: Jose Guillen
Court Executive Officer
600 Administration Drive, Room.102 J
Santa Rosa, CA 95403
TEL: (707) 565-1160
FAX: (707) 565-1165

Program

The Redwood Empire Conflict Resolution Services
RECOURSE Mediation Services (dba)
Cate Griffiths, Community Program Administration
520 Mendocino Avenue, #240
Santa Rosa, CA 95401
TEL: (707) 525-8545
FAX: (707) 589-4424
info@recoursemediaton.com

VENTURA

County Coordinator: Frank Chow
Program Management Analyst
Chief Administrative Office
County of Ventura
800 S. Victoria Avenue
Ventura, CA 93009
TEL: (805) 662-6792
FAX: (805) 654-5106

Programs

Office of the District Attorney
Consumer Mediation Section
Robin Estes, Supervisor
5720 Ralston Street, Suite 300
Ventura, CA 93003
TEL: (805) 654-3110
FAX: (805) 648-9255

Ventura Center for Dispute Settlement
Michael White, Executive Director
4001 Mission Oaks Boulevard, Suite L
Camarillo, California 93012
TEL: (805) 384-1313,
FAX: (805) 384-1333
EMAIL: vcds@vcds.bz

YOLO

County of Yolo
County Administrator's Office
Jesse Salinas
Principal Management Analyst
625 Court Street, Room 202
Woodland, CA 95695
TEL: (530) 666-8153