Better Business Bureau Auto Line (BBB Auto Line) – (800) 955–5100
The BBB Auto Line is a free service that helps vehicle owners resolve lemon law or warranty disputes.
BBB conducts arbitration to help settle disagreements between vehicle owners and manufacturers for cars covered under the state lemon law.
During arbitration, both sides present their case to an Arbitrator, who makes a decision. If the consumer accepts the decision, the manufacturer is notified. With few exceptions, the manufacturer must perform the decision within 30 days. Arbitrators are trained legal or dispute resolution experts familiar with warranty laws and BBB Auto Line rules.
Participating Manufacturers in a state–certifed arbitration program:
- Aston Martin
- Bentley
- General Motors (Includes Buick, Cadillac, Chevrolet, and GMC)
- Ferrari
- Ford (Includes Lincoln, Mercury, & RV Chassis)
- Hyundai/Genesis
- Jaguar/Land Rover
- Kia
- Lamborghini
- Lotus Cars
- Maserati
- Mazda
- Nissan/Infiniti
- Volkswagen/Audi
- Rivian
Information
(Please contact ACP or the BBB Auto Line for more information.)
