Resources

Where to find help if you have vehicle problems:

• Department of Consumer Affairs, Arbitration Certification Program, 1625 North Market Blvd., Suite N112, Sacramento, CA 95834; (916) 574–7350 or (800) 952–5210.

Manufacturer's or Dealer's failure to honor the warranty, extended warranty, or service contract

• Manufacturer or dealer, by certified mail (check the owner's manual for manufacturer's address)
• Local Department of Motor Vehicles (DMV), Bureau of Investigations
• New Motor Vehicle Board, 1507 21st Street, Suite 330 Sacramento, 95811 (916) 445-1888
• Local county consumer affairs office (check the white pages of your telephone book)

Dissatisfaction with repairs or dispute over repair invoice

• Department of Consumer Affairs, Bureau of Automotive Repair, (800) 952–5210

Fraud or other questionable conduct on motorcycles, new motor homes, and sales disputes

• New Motor Vehicle Board, 1507 21st Street, Suite 330 Sacramento, 95811 (916) 445–1888
• New Motor Vehicle Board
• DMV Bureau of Investigations
• Office of the Attorney General, Public Inquiry Unit, 1515 K Street, Sacramento, CA 95814, (800) 952–5225. www.oag.ca.gov

Register a safety complaint or obtain recall information

• National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington, DC 20590 – Auto Safety Hotline (800) 424–9393
  
• Center for Auto Safety, 2001 S Street, NW, Suite 410, Washington, DC 20009 (202) 328–7700 www.autosafety.org

California Lawyer Referral Services

• Call the State BAR Association at (415) 538–2000 to obtain the certified lawyer referral service nearest you.

Service Contracts

• Department of Insurance, 770 L Street, Sacramento, CA 95814 (800) 927–4357