To ensure that DCA and its stakeholders can effectively execute the department’s core mission of consumer protection, the department has established a transparent set of measurements to track the department’s efficacy at managing the consumer complaints process. The DCA Enforcement Performance Measurement (EPM) tool is an interactive application that can be used to explore current and historical enforcement performance for DCA entities. To access historical Enforcement Performance Measure reports in PDF format visit the EPM Reports Archive.
Hover over the links for more information about the data
Total number of complaints and conviction/arrest cases received.
Average cycle time for complaint intake.
Average cycle time for cases closed at investigation.
Average cycle time for cases transmitted to AG for formal discipline.
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