Enforcement Performance Measures

To ensure that DCA and its stakeholders can effectively execute the department’s core mission of consumer protection, the department has established a transparent set of measurements to track the department’s efficacy at managing the consumer complaints process. The DCA Enforcement Performance Measurement (EPM) tool is an interactive application that can be used to explore current and historical enforcement performance for DCA entities. To access historical Enforcement Performance Measure reports in PDF format visit the EPM Reports Archive.

Interactive Data

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CSV EXCEL TXT

Performance Measure 1: Intake Volume

Performance Measure 2: Intake Cycle Time

Performance Measure 3: Investigation Cycle Time

Performance Measure 4: Formal Discipline Cycle Time