Pursuant to the Governor's Executive Order S-13-09, beginning in July 2009, the Arbitration Certification Program's office will be closed on Fridays as follows: July 2009: July 10th, 17th, and 24th. August 2009 thru June 30, 2010: The first, second, and third Friday of each month.

The ACP certifies and monitors third-party arbitration programs of participating automobile manufacturers to ensure compliance with CA laws and regulations related to new vehicle warranties and manufacturer sponsored arbitration programs.

One of the ACP's goals is to promote the use of alternative dispute resolution in lieu of court action and reduce the strain and cost on consumers and the court system.

California's Lemon Law Arbitration

• Information on the Arbitration Process
• Certified manufacturers
• Laws and Regulations
• Apply for Arbitration Process
• Motorcycles/off road vehicles
• Towables/5th Wheel
• Used car with no manufacturer warranty

Auto Repair/Body Shop/Smog

• Department of Consumer Affairs, Bureau of Automotive Repair

Failure to Honor Warranties/Contracts/Sales Dispute/Dealer Fraud

• New Motor Vehicle Board
• Bureau of Automotive Repair
• DMV,Bureau of Investigation
• District Attorney's Office
• DMV Investigation for Used Car Dealers

Electronics/Extended Service Contracts/Warranties

• Bureau of Electronic and Appliance Repair
• Department of Insurance

NOTICES AND PARTNERSHIP CAMPAIGNS