Accessibility / Help Page
The State of California's website has been developed in compliance with Section D of the California Government Code 11135. Code 11135 requires that all electronic and information technology developed or purchased by the State of California Government is accessible to people with disabilities. There are various types of physical disabilities that impact user interaction on the web. Vision loss, hearing loss, limited manual dexterity, and cognitive disabilities are examples, with each having different means by which to access electronic information effectively. Our goal is to provide a good web experience for all visitors.
Accessible Features
Below you will find a list of some of the technology solutions we have integrated to make our website easy to navigate, fast-loading, and accessible.
Photographs/Images:
Uses Alternative Text "ALT" and/or "TITLE" attributes. ALT/TITLE attributes provide a written description of the image, which is accessible to screen readers, and it is visible when the mouse is placed over the image. This is also useful for people who have images turned off on their browser, in which case a description will display where the image used to be.
Keyboard Commands for:
Vital Documents List
The following is a comprehensive list of the Department of Consumer Affairs' (DCA) vital documents. This list includes translations in the five threshold languages, as required by Title VI, the Dymally-Alatorre Bilingual Services Act, applicable program-specific language access requirements, and DCA's established best practices.
| Program or Service Name | Form Name | [Language Identified 1] | [Language Identified 2] | [Language Identified 3] | [Language Identified 4] | [Language Identified 5] | Additional Languages |
|---|---|---|---|---|---|---|---|
| Contractors State Licensing Board | 10 Tips for Making Sure Your Contractor Measures Up | Chinese (WRITTEN) | Russian | Spanish | Tagalog | Vietnamese | N/A |
| The California Acupuncture Board | A Consumer’s Guide to Acupuncture & Asian Medicine | Chinese (WRITTEN) | Korean | Mandarin | |||
| Contractors State Licensing Board | A Consumer's Guide to Filing Construction Complaints | Spanish | |||||
| DCA Legal Affairs Division | A Consumer's Guide to Using the Small Claims Court | Spanish | |||||
| Bureau of Security and Investigative Services | A Guide to the Bureau of Security and Investigative Services | Spanish | |||||
| Contractors State Licensing Board | A Homeowners Guide to Preventing Mechanic's Liens | Spanish | |||||
| Medical Board of California | A Patient's Guide to Blood Transfusions | Spanish | |||||
| About the Board-Fact Sheet | Spanish | Vietnamese | |||||
| Contractors State Licensing Board | After a Disaster- Don’t Get Scammed! | Spanish | |||||
| Bureau of Automotive Repair | Automotive Repair Guide for Consumers | Spanish | |||||
| Board of Barbering and Cosmetology | Fact Sheet: Summary Suspension | Spanish | Vietnamese | ||||
| Board of Barbering and Cosmetology | Disciplinary Review Committee | Spanish | Vietnamese | ||||
| Board of Barbering and Cosmetology | Laws and Regulations | Spanish | Vietnamese | ||||
| Board of Barbering and Cosmetology | Self-Inspection Worksheet | Spanish | Vietnamese | ||||
| Board of Barbering and Cosmetology | Barbering Fact Sheet | Spanish | Vietnamese | ||||
| Basic Facts About Telemarketing | Spanish | ||||||
| Be Smart Buy Smart: Prizes and Gifts | Spanish | ||||||
| Be Smart Buy Smart: Refunds | Spanish | ||||||
| Be Smart Buy Smart: Sweepstakes, Contests, & Lotteries | Spanish | ||||||
| Be Smart Buy Smart: Telephone, Mail Order, and Internet Sales | Spanish | ||||||
| Contractors State Licensing Board | Building Your Career as a CA Licensed Contractor | Spanish | |||||
| California State Athletic Commission | Pension Plan | Spanish | |||||
| DCA | California Tenants: A Guide to Tenant and Landlord Rights and Responsibilities | Spanish | |||||
| Arbitration Certification Program | California's Certified Arbitration Programs | Spanish | |||||
| Can the Trash Talk: How to Cut Down or Stop Unwanted Phone, Fax, Mail, or E-mail Ads | Spanish | ||||||
| Bureau of Automotive Repair | CAP Eligibility Requirements | Spanish | |||||
| Board of Barbering and Cosmetology | Chemical Hair Care Services Fact Sheet | Spanish | Vietnamese | ||||
| Complaint Fact Sheet | Spanish | Vietnamese | |||||
| Complaint Resolution Program | Spanish | Vietnamese | |||||
| Complaint Resolution Program (Complaint Form) | Spanish | ||||||
| Consumer Assistance Program | Frequently Asked Questions | Spanish | |||||
| Consumer Assistance Program | Application | Spanish | |||||
| Consumer Assistance Program | Complaint Process | Spanish | |||||
| Consumer Assistance Program | Connection Magazine | Spanish | |||||
| Board of Barbering and Cosmetology | Consumer Guide to Barbering and Cosmetology Services | Spanish | Vietnamese | ||||
| Consumer Guide to Purchase a Used Vehicle | Spanish | ||||||
| Consumer Assistance Program | Consumer Self-Help: Tips & Resources to Resolve Consumer Complaints | Spanish | |||||
| Consumer's Guide to Automotive Repair in California | Spanish | ||||||
| Consumer's Guide to Healthcare Providers | Spanish | ||||||
| Dental Materials Fact Sheet | Mandarin | Spanish | |||||
| Department of Consumer Affairs: Who We Are and What We Do | Spanish | ||||||
| Description of Classifications | Spanish | ||||||
| Diabetes: Engage Your Health Team | Chinese (WRITTEN) | Spanish | Vietnamese | ||||
| Diabetics: Keep an Eye on Your Feet | Spanish | ||||||
| Did You Know? Oral Health Information | Chinese (WRITTEN) | Spanish | Vietnamese | ||||
| Do You Need to Buy a Hearing Aid? | Chinese (WRITTEN) | Spanish | |||||
| Do You Own a Diesel Light Duty Vehicle? | Spanish | ||||||
| Board of Pharmacy | Don't Flush Your Medicines Down the Toilet | Spanish | Vietnamese | ||||
| Bureau for Private Postsecondary Education | Electrology Fact Sheet | Spanish | Vietnamese | ||||
| Board of Barbering and Cosmetology | Esthetics Fact Sheet | Spanish | Vietnamese | ||||
| Board of Pharmacy | Ever Miss A Dose of Your Medicine? Here are Some Tips | Chinese (WRITTEN) | Spanish | Vietnamese | |||
| Bureau of Automotive Repair | Failed Visual Smog Check Information Sheet | Spanish | |||||
| Focus On Your Eyes | Spanish | ||||||
| Board of Psychology | For Your Peace of Mind: Guide to Psychological | Chinese (WRITTEN) | Korean | Russian | Spanish | Tagalog | Vietnamese |
| Board of Pharmacy | Generic Drugs: High Quality, Low Cost | Chinese (WRITTEN) | Spanish | Vietnamese | |||
| Cemetery and Funeral Bureau (CFB) | Guide to Cemetery and Funeral Purchases (for orders of 5 or more, contact the Bureau at (916) 574-7870) | Spanish | |||||
| How Complaints Are Handled | Spanish | ||||||
| Information and Services for Consumers | Spanish | ||||||
| Information for Consumers | Spanish | ||||||
| In-Home Services Fact Sheet | Spanish | Vietnamese | |||||
| Medical Board of California | Is Your Medicine in the News | Chinese (WRITTEN) | Spanish | Vietnamese | |||
| Arbitration Certification Program | Lemon Law Q & A | Spanish | |||||
| Arbitration Certification Program | Lemon-Aid for New Car Buyers | Chinese (WRITTEN) | Spanish | ||||
| License Application -BEARHFTI | Spanish | ||||||
| Board of Pharmacy | Lower Your Drug Costs So You Can Keep Taking Your Medicine | Chinese (WRITTEN) | Spanish | Vietnamese | |||
| Manicure and Nail Salon Services Fact Sheet | Spanish | Vietnamese | |||||
| Most Asked Questions About Medical Consultants | Spanish | ||||||
| MRSA Fact Sheet | Spanish | Vietnamese | |||||
| Need Help with a Consumer Problem? Call us! | Spanish | ||||||
| Board of Pharmacy | Notice to Consumers Posters | Chinese (WRITTEN) | Spanish | Vietnamese | Tagalog | ||
| Personal Medical Information Cards | Spanish | ||||||
| California Acupuncture | Preparation Guide- Licensing Exam | Chinese (WRITTEN) | Korean | ||||
| Cemetery and Funeral Bureau (CFB) | Professional Therapy Never Includes Sex (for orders of 5 or more, contact the Board at (916) 574-7870) | Spanish | |||||
| Questions and Answers About Investigations | Spanish | ||||||
| Repair Assistance - Frequently Asked Questions | Spanish | ||||||
| Rescued Vehicles | Spanish | ||||||
| Board of Behavioral Sciences | Self-Empowerment: Choosing a Mental Health Professional in California | Korean | Spanish | ||||
| Self-Inspection Flyer | Spanish | Vietnamese | |||||
| Senior Scam buster Kit | Spanish | ||||||
| Bureau of Automotive Repair | Smog Check Program Area | Spanish | |||||
| Bureau of Automotive Repair | Smog Check Program Summary Form | Spanish | |||||
| Bureau of Automotive Repair | Smog Check Requirements for Used Vehicles | Spanish | |||||
| Bureau of Automotive Repair | Smog Test Only Directed Vehicles | Spanish | |||||
| Bureau of Automotive Repair | Some things you need to know about Smog Check in California | Spanish | |||||
| Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board | Speech/Language Pathology, Audiology & Hearing Aid Board Complaint Form | Spanish | |||||
| Podiatric Medical Board of California | Step Into a Rewarding Career in Podiatric Medicine | Spanish | |||||
| Take Charge California: Be Smart, Be Safe, Be Heard! | Cantonese/Yue | Chinese (WRITTEN) | Korean | Russian | Spanish | Tagalog, Vietnamese | |
| Take Charge of Attacks on Guide Dogs! | Spanish | ||||||
| Take Charge of Your Credit Card Debt! | Spanish | ||||||
| The Small Claims Court: A Guide to its Practical Use | Spanish | ||||||
| Thinking of Herbals? | Spanish | Chinese (WRITTEN) | Vietnamese | ||||
| Tip Sheet | Armenian | Chinese (WRITTEN) | Hmong | Korean | Russian | Spanish, Vietnamese | |
| Contractors State License Board | Tips for Hiring a Roofing Contractor | Spanish | |||||
| Vehicle Retirement - Frequently Asked Questions | Spanish | ||||||
| Board of Barbering and Cosmetology | Vietnamese Pedicure Instructions and Log | Spanish | Vietnamese | ||||
| Bureau of Automotive Repair | Visible Smog Check Questions and Answers | Spanish | |||||
| Bureau of Automotive Repair | Visual Smog Check Information Sheet for Consumers | Spanish | |||||
| Contractors State License Board | What Seniors Should Know Before Hiring a Contractor | Spanish | |||||
| Contractors State License Board | What You Should Know Before You Hire A Contractor | Chinese (WRITTEN) | Korean | Spanish | Tagalog | Vietnamese | |
| What's the Deal with Double Dosing? | Spanish | ||||||
| Bureau of Automotive Repair | When is a Smog Check Required | Spanish | |||||
| Board of Barbering and Cosmetology | Whirlpool Foot spa Safety | Spanish | Vietnamese | ||||
| Podiatric Medical Board of California | You Don't Have to Live with Foot Pain: Orthotics Can Help | Spanish | |||||
| Your Voice is Powerful! Learn What You Can Do to Solve Complaints | Spanish |
Difficulty Accessing Material
If you have difficulty accessing any material on this site because of a disability, please contact us in writing or via telephone and we will work with you to make the information available. You can direct your request to: Shamekia McBride, ADA Coordinator 1625 North Market Blvd, Suite N 330, Sacramento, CA 95834, (916) 574-8280, or TTY (916) 574-8281.