Accessibility / Help Page

The State of California's website has been developed in compliance with Section D of the California Government Code 11135. Code 11135 requires that all electronic and information technology developed or purchased by the State of California Government is accessible to people with disabilities. There are various types of physical disabilities that impact user interaction on the web. Vision loss, hearing loss, limited manual dexterity, and cognitive disabilities are examples, with each having different means by which to access electronic information effectively. Our goal is to provide a good web experience for all visitors.

Accessible Features

Below you will find a list of some of the technology solutions we have integrated to make our website easy to navigate, fast-loading, and accessible.

Photographs/Images:

Uses Alternative Text "ALT" and/or "TITLE" attributes. ALT/TITLE attributes provide a written description of the image, which is accessible to screen readers, and it is visible when the mouse is placed over the image. This is also useful for people who have images turned off on their browser, in which case a description will display where the image used to be.

Keyboard Commands for:

Vital Documents List

The following is a comprehensive list of the Department of Consumer Affairs' (DCA) vital documents. This list includes translations in the five threshold languages, as required by Title VI, the Dymally-Alatorre Bilingual Services Act, applicable program-specific language access requirements, and DCA's established best practices.

Program or Service Name Form Name [Language Identified 1] [Language Identified 2] [Language Identified 3] [Language Identified 4] [Language Identified 5] Additional Languages
Contractors State Licensing Board 10 Tips for Making Sure Your Contractor Measures Up Chinese (WRITTEN) Russian Spanish Tagalog Vietnamese N/A
The California Acupuncture Board A Consumer’s Guide to Acupuncture & Asian Medicine Chinese (WRITTEN) Korean Mandarin
Contractors State Licensing Board A Consumer's Guide to Filing Construction Complaints Spanish
DCA Legal Affairs Division A Consumer's Guide to Using the Small Claims Court Spanish
Bureau of Security and Investigative Services A Guide to the Bureau of Security and Investigative Services Spanish
Contractors State Licensing Board A Homeowners Guide to Preventing Mechanic's Liens Spanish
Medical Board of California A Patient's Guide to Blood Transfusions Spanish
About the Board-Fact Sheet Spanish Vietnamese
Contractors State Licensing Board After a Disaster- Don’t Get Scammed! Spanish
Bureau of Automotive Repair Automotive Repair Guide for Consumers Spanish
Board of Barbering and Cosmetology Fact Sheet: Summary Suspension Spanish Vietnamese
Board of Barbering and Cosmetology Disciplinary Review Committee Spanish Vietnamese
Board of Barbering and Cosmetology Laws and Regulations Spanish Vietnamese
Board of Barbering and Cosmetology Self-Inspection Worksheet Spanish Vietnamese
Board of Barbering and Cosmetology Barbering Fact Sheet Spanish Vietnamese
Basic Facts About Telemarketing Spanish
Be Smart Buy Smart: Prizes and Gifts Spanish
Be Smart Buy Smart: Refunds Spanish
Be Smart Buy Smart: Sweepstakes, Contests, & Lotteries Spanish
Be Smart Buy Smart: Telephone, Mail Order, and Internet Sales Spanish
Contractors State Licensing Board Building Your Career as a CA Licensed Contractor Spanish
California State Athletic Commission Pension Plan Spanish
DCA California Tenants: A Guide to Tenant and Landlord Rights and Responsibilities Spanish
Arbitration Certification Program California's Certified Arbitration Programs Spanish
Can the Trash Talk: How to Cut Down or Stop Unwanted Phone, Fax, Mail, or E-mail Ads Spanish
Bureau of Automotive Repair CAP Eligibility Requirements Spanish
Board of Barbering and Cosmetology Chemical Hair Care Services Fact Sheet Spanish Vietnamese
Complaint Fact Sheet Spanish Vietnamese
Complaint Resolution Program Spanish Vietnamese
Complaint Resolution Program (Complaint Form) Spanish
Consumer Assistance Program Frequently Asked Questions Spanish
Consumer Assistance Program Application Spanish
Consumer Assistance Program Complaint Process Spanish
Consumer Assistance Program Connection Magazine Spanish
Board of Barbering and Cosmetology Consumer Guide to Barbering and Cosmetology Services Spanish Vietnamese
Consumer Guide to Purchase a Used Vehicle Spanish
Consumer Assistance Program Consumer Self-Help: Tips & Resources to Resolve Consumer Complaints Spanish
Consumer's Guide to Automotive Repair in California Spanish
Consumer's Guide to Healthcare Providers Spanish
Dental Materials Fact Sheet Mandarin Spanish
Department of Consumer Affairs: Who We Are and What We Do Spanish
Description of Classifications Spanish
Diabetes: Engage Your Health Team Chinese (WRITTEN) Spanish Vietnamese
Diabetics: Keep an Eye on Your Feet Spanish
Did You Know? Oral Health Information Chinese (WRITTEN) Spanish Vietnamese
Do You Need to Buy a Hearing Aid? Chinese (WRITTEN) Spanish
Do You Own a Diesel Light Duty Vehicle? Spanish
Board of Pharmacy Don't Flush Your Medicines Down the Toilet Spanish Vietnamese
Bureau for Private Postsecondary Education Electrology Fact Sheet Spanish Vietnamese
Board of Barbering and Cosmetology Esthetics Fact Sheet Spanish Vietnamese
Board of Pharmacy Ever Miss A Dose of Your Medicine? Here are Some Tips Chinese (WRITTEN) Spanish Vietnamese
Bureau of Automotive Repair Failed Visual Smog Check Information Sheet Spanish
Focus On Your Eyes Spanish
Board of Psychology For Your Peace of Mind: Guide to Psychological Chinese (WRITTEN) Korean Russian Spanish Tagalog Vietnamese
Board of Pharmacy Generic Drugs: High Quality, Low Cost Chinese (WRITTEN) Spanish Vietnamese
Cemetery and Funeral Bureau (CFB) Guide to Cemetery and Funeral Purchases (for orders of 5 or more, contact the Bureau at (916) 574-7870) Spanish
How Complaints Are Handled Spanish
Information and Services for Consumers Spanish
Information for Consumers Spanish
In-Home Services Fact Sheet Spanish Vietnamese
Medical Board of California Is Your Medicine in the News Chinese (WRITTEN) Spanish Vietnamese
Arbitration Certification Program Lemon Law Q & A Spanish
Arbitration Certification Program Lemon-Aid for New Car Buyers Chinese (WRITTEN) Spanish
License Application -BEARHFTI Spanish
Board of Pharmacy Lower Your Drug Costs So You Can Keep Taking Your Medicine Chinese (WRITTEN) Spanish Vietnamese
Manicure and Nail Salon Services Fact Sheet Spanish Vietnamese
Most Asked Questions About Medical Consultants Spanish
MRSA Fact Sheet Spanish Vietnamese
Need Help with a Consumer Problem? Call us! Spanish
Board of Pharmacy Notice to Consumers Posters Chinese (WRITTEN) Spanish Vietnamese Tagalog
Personal Medical Information Cards Spanish
California Acupuncture Preparation Guide- Licensing Exam Chinese (WRITTEN) Korean
Cemetery and Funeral Bureau (CFB) Professional Therapy Never Includes Sex (for orders of 5 or more, contact the Board at (916) 574-7870) Spanish
Questions and Answers About Investigations Spanish
Repair Assistance - Frequently Asked Questions Spanish
Rescued Vehicles Spanish
Board of Behavioral Sciences Self-Empowerment: Choosing a Mental Health Professional in California Korean Spanish
Self-Inspection Flyer Spanish Vietnamese
Senior Scam buster Kit Spanish
Bureau of Automotive Repair Smog Check Program Area Spanish
Bureau of Automotive Repair Smog Check Program Summary Form Spanish
Bureau of Automotive Repair Smog Check Requirements for Used Vehicles Spanish
Bureau of Automotive Repair Smog Test Only Directed Vehicles Spanish
Bureau of Automotive Repair Some things you need to know about Smog Check in California Spanish
Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board Speech/Language Pathology, Audiology & Hearing Aid Board Complaint Form Spanish
Podiatric Medical Board of California Step Into a Rewarding Career in Podiatric Medicine Spanish
Take Charge California: Be Smart, Be Safe, Be Heard! Cantonese/Yue Chinese (WRITTEN) Korean Russian Spanish Tagalog, Vietnamese
Take Charge of Attacks on Guide Dogs! Spanish
Take Charge of Your Credit Card Debt! Spanish
The Small Claims Court: A Guide to its Practical Use Spanish
Thinking of Herbals? Spanish Chinese (WRITTEN) Vietnamese
Tip Sheet Armenian Chinese (WRITTEN) Hmong Korean Russian Spanish, Vietnamese
Contractors State License Board Tips for Hiring a Roofing Contractor Spanish
Vehicle Retirement - Frequently Asked Questions Spanish
Board of Barbering and Cosmetology Vietnamese Pedicure Instructions and Log Spanish Vietnamese
Bureau of Automotive Repair Visible Smog Check Questions and Answers Spanish
Bureau of Automotive Repair Visual Smog Check Information Sheet for Consumers Spanish
Contractors State License Board What Seniors Should Know Before Hiring a Contractor Spanish
Contractors State License Board What You Should Know Before You Hire A Contractor Chinese (WRITTEN) Korean Spanish Tagalog Vietnamese
What's the Deal with Double Dosing? Spanish
Bureau of Automotive Repair When is a Smog Check Required Spanish
Board of Barbering and Cosmetology Whirlpool Foot spa Safety Spanish Vietnamese
Podiatric Medical Board of California You Don't Have to Live with Foot Pain: Orthotics Can Help Spanish
Your Voice is Powerful! Learn What You Can Do to Solve Complaints Spanish

Difficulty Accessing Material

If you have difficulty accessing any material on this site because of a disability, please contact us in writing or via telephone and we will work with you to make the information available. You can direct your request to: Shamekia McBride, ADA Coordinator 1625 North Market Blvd, Suite N 330, Sacramento, CA 95834, (916) 574-8280, or TTY (916) 574-8281.