Enforcement Statistics

The California Department of Consumer Affairs (DCA) collect, analyze, and report various types of Enforcement Statistics on DCA Licensees. Please select one of the options below to review the data available.

Division of Investigations (DOI) Enforcement Cases

The Division of Investigation (DOI) is the law enforcement and investigative branch of DCA. The DOI enforcement case statistics include all cases assigned to DOI irrespective of the originating DCA entity. To access historical DOI case statistics in PDF format visit the EPM Reports Archive.

DOI Enforcement Cases

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Enforcement Performance Measures

To ensure that DCA and its stakeholders can effectively execute the department’s core mission of consumer protection, the department has established a transparent set of measurements to track the department’s efficacy at managing the consumer complaints process. The DCA Enforcement Performance Measurement (EPM) tool is an interactive application that can be used to explore current and historical enforcement performance for DCA entities. To access historical Enforcement Performance Measure reports in PDF format visit the EPM Reports Archive.

Interactive Data

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Performance Measure 1: Intake Volume

Performance Measure 2: Intake Cycle Time

Performance Measure 3: Investigation Cycle Time

Performance Measure 4: Formal Discipline Cycle Time

Performance Measure 7 & 8: Probation Cases

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Annual Enforcement Statistics

The DCA Annual Enforcement Activity Statistics interactive dashboard includes annual enforcement activity data such as case volume, case handling milestones, administrative actions, and more for all DCA entities. This data is also available in the enforcement activity section of the Annual Reports.

Annual Enforcement Statistics

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