Correspondence Unit

Overview:

The Department of Consumer Affairs (DCA) is comprised of more than 40 entities that license and regulate more than 3 million Californians in over 100 business and 200 professional categories: including doctors, dentists, contractors and auto-repair technicians. DCA entities have authority to handle complaints against those businesses and professionals licensed by DCA, enforce laws and regulations governing those professions, and discipline violators.

However, DCA's Correspondence Unit (CU) receives and reviews consumer complaints regarding a wide variety of issues that are either unregulated in California or regulated by other state or federal agencies. CU will provide helpful information to help you make informed decisions in the marketplace, and refers complaints to the appropriate state or federal agency, when applicable.

In addition, the CU reviews complaints received from the public regarding services provided by a DCA board, bureau, commission, committee, division or program. CU helps to ensure that DCA provides fair and equitable services to California consumers, licensees and applicants. CU assists the DCA Executive Office with complaint related correspondence pertaining to DCA entities.

How to File a Complaint

Select one of the following:

I want to file a complaint against a California business or professional under the jurisdiction of DCA:

I want to file a complaint regarding services received from a Dept. of Consumer Affairs' board, bureau, commission, committee, division or program