The California Department of Consumer Affairs welcomes your feedback.
The Citizen Complaint Act of 1997 requires that we provide a method for use by California citizens to comment and/or file complaints about the Boards, Bureaus, Programs, or Divisions within the Department of Consumer Affairs.
Please read the Information Collection, Use and Access notice below.
Who We Are and What We Do:
DCA protects and serves California consumers through oversight, enforcement, and licensure of professionals. Through the licensing and regulatory entities under its jurisdiction, DCA administers more than 3.4 million licenses and 280 license type including, permits, certificates, and registrations. DCA licensing entities set and enforce minimum qualifications for the professionals, establishments, and businesses they regulate.
To reach a specific board or bureau, please contact them directly at:
https://www.dca.ca.gov/about_us/entities.shtml
DCA does NOT have jurisdiction to resolve concerns or questions related to the following:
- Landlord/tenant issues
- Debt collection issues
- Dating apps/websites
- Gift cards
- Refunds
- Warranties (excluding appliances and vehicles)
- Telephone/cell phone provider complaints & prepaid telephone cards
- Insurance companies
- App-based money transmitters
- Online merchants
- Internet service providers
- Auto purchases and driver's license laws and issues
For more information on the above issues, please visit: https://wwww.dca.ca.gov/about_us/contactus.shtml
Information Collection, Use and Access
Collection and Use of Personal Information. The Department of Consumer Affairs collects the information requested on this form as authorized by Business and Professions Code Sections 325 and 326. The Department uses this information to follow up on your complaint.
Providing Personal Information Is Voluntary. You do not have to provide the personal information requested. If you do not wish to provide personal information, such as your name, home address, or home telephone number, you may remain anonymous. In that case, however, we may not be able to contact you or help you resolve your complaint.
Access to Your Information. You may review the records maintained by the Department that contain your personal information, as permitted by the Information Practices Act. See below for contact information.
Possible Disclosure of Personal Information. In order to follow up on your complaint, we may need to share the information you give us with the business you complained about or with other government agencies. This may include sharing any personal information you gave us.
The information you provide may also be disclosed in the following circumstances:
- In response to a Public Records Act request, as allowed by the Information Practices Act;
- To another government agency as required by state or federal law;
- In response to a court or administrative order, a subpoena, or a search warrant.
Contact Information. For questions about this notice, the Department's Privacy Policy or access to your records, you may contact the Information Security Office in the Department of Consumer Affairs, 1625 North Market, Suite S202, Sacramento, CA 95834, or email dca@dca.ca.gov.